Refund Policy

Last updated: [Date]

Our Commitment to You

At My Store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Period

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Return Process

To initiate a return, please follow these steps:

Contact our customer service team at [your email] within 30 days of receiving your order
Provide your order number and reason for return
We will provide you with a return authorization and shipping instructions
Package the item securely in its original packaging
Ship the item back to us using the provided return label

Refund Processing

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your card issuer's policies.

Return Shipping

We will provide a prepaid return shipping label for returns within the United States. For international returns, customers are responsible for return shipping costs unless the item was defective or incorrect.

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

Opened or used fragrance products
Items damaged by misuse
Items returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email] and we will provide instructions.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [your email] with photos of the damage. We will arrange for a replacement or full refund at no cost to you.