Shipping Policy

Last updated: [Date]

Shipping Methods and Timeframes

We offer several shipping options to meet your needs:

Domestic Shipping (United States)

Standard Shipping (5-7 business days): $5.99
Expedited Shipping (3-5 business days): $9.99
Express Shipping (1-2 business days): $19.99
Free Standard Shipping: On orders over $75

International Shipping

We ship to most countries worldwide. International shipping rates and delivery times vary by destination:

Canada: 7-14 business days, starting at $12.99
Europe: 10-21 business days, starting at $19.99
Australia/New Zealand: 14-28 business days, starting at $24.99
Other International: 14-35 business days, rates calculated at checkout

Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.

Shipping Restrictions

Due to shipping regulations for fragrance products:

We can only ship via ground transportation within the United States
International shipments may be subject to additional restrictions
Some remote locations may not be eligible for delivery
PO Boxes are not accepted for fragrance shipments

Delivery Issues

If your package is marked as delivered but you haven't received it:

Check with neighbors or building management
Look around your delivery area for the package
Wait 24 hours as sometimes packages are marked delivered early
Contact us if you still haven't received your order

Damaged Packages

If your package arrives damaged, please:

Take photos of the damaged package and contents
Contact us immediately at [your email]
Keep all packaging materials for inspection

Address Changes

If you need to change your shipping address, contact us immediately at [your email]. We cannot change addresses once an order has shipped.

Customs and Duties

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and are collected by the shipping carrier upon delivery.

Contact Us

For any shipping-related questions, please contact us at [your email address] or [phone number]. Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.